Terms and conditions

The personal data being requested of you are necessary for managing and monitoring customer relations.
These data are intended for the Controller Valrhona SAS and are based on the preparation and/or execution of a contract.
For the same purposes, they may be shared with our subsidiaries:

  • Valrhona Inc. - 222 Water Street - 11201 Brooklyn, New York
  • Valrhona España S.L. - Calle Pau Claris 95 1-1A - 08009 Barcelona
  • Valrhona Italia S.R.L. - Via Achille Papa - 20149 Milan
  • Valrhona Japan - Kubodera Twin Tower Bldg. 6F - 2-9-4, Kudanminami, Chiyoda-ku, - 1020074 Tokyo
  • Valrhona Office - 12/F, Cheong Sun Tower - 118 Wing Lok Street, Sheung Wan - Hong Kong

The data are retained for the entire term of the business relationship plus the statutory periods.
You have a right to access, rectify, erase, oppose and transfer data that concerns you as well as a right to restrict processing of your data, which you may exercise by emailing scvalrhona@valrhona.fr or sending a letter to Service Client Valrhona, 315 allée des Bergerons - CS20040 - 26600 MERCUROL-VEAUNES, France that includes your contact details (name and proof of identity).

You also have a right to determine general and specific directives on how you would like these rights to be exercised after your death.
As necessary and if you require more information or want to contest your rights, please contact the DPO at dpo@savencia.com.

You have a right to submit a claim with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French oversight authority for compliance with personal data protection.

You are hereby informed that if you do not wish to receive promotional calls at this number, you have the right to opt out of telephone marketing by registering your landline and/or cell phone number on the free Do Not Call list on the following website: www.bloctel.gouv.fr.

Please be aware that it takes 30 days for your request to go into effect once your registration is confirmed. The registration is valid for three years.

Printed Valrhona General Terms and Conditions of Sale :
See the General Terms and Conditions of Sale for the Printed Valrhona service here.